Questions we hear most
FAQs
Quick answers about ordering, products and support.
Ordering
How do I place an order?
Add products to your cart and send the order to us on WhatsApp, or message us directly with the model you want. We confirm price, availability and delivery for your city, then ship.
Do you offer Cash on Delivery?
Yes. Pay when the parcel reaches you, anywhere in Pakistan.
Why do some products say “Price on WhatsApp”?
Prices and stock change with each shipment, so we quote the current price when you ask rather than showing one that may be out of date.
Products
What does magnetic (Hall effect) mean?
Magnetic keyboards read how far a magnet sits from a sensor instead of closing a metal contact. That lets you set the actuation point and use Rapid Trigger, which resets the key the instant you let go.
What is Rapid Trigger?
A feature of magnetic boards: the key fires and resets based on movement direction rather than a fixed point, so quick repeated presses register faster. HERO boards list 0.005mm Rapid Trigger.
What does tri-mode mean?
Three ways to connect: Bluetooth, a 2.4G wireless dongle and a wired USB cable.
What is a gasket-mount keyboard?
The plate floats on soft gaskets instead of being screwed to the case, which gives a more cushioned feel and a softer sound. Many AULA boards add layers of sound dampening foam.
Are the switches hot-swappable?
Models marked hot-swappable let you change switches without soldering. Check the product page for each model.
Warranty and support
Is my product genuine?
Everything we sell is original AULA stock. You can send us the serial number and we will verify it.
How does warranty work?
Keyboards, mice and headsets carry a 1-year official AULA warranty. The RGB mouse pad has a 1-month warranty and other mouse pads have none. Send your order details and serial number on WhatsApp and we guide you through the claim.
Where do I get drivers and software?
Message us on WhatsApp with your model and we send the right configuration software and firmware.